Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide to us and information automatically collected when you use our website. The types of information we may collect include:

• Contact details such as name, email address, phone number, and postal address.
• Booking information for poker nights, restaurant reservations, or event enquiries.
• Payment information when you make a purchase at our venue (processed securely).
• Communications you send to us, including emails and messages through our contact form.
• Website usage data such as IP address, browser type, pages visited, and referring URLs.

We collect information necessary to provide our poker and restaurant services.

We do not collect sensitive information (such as health data, racial or ethnic origin, or biometric data) unless it is necessary for a specific purpose and you have provided explicit consent. If you provide sensitive information voluntarily, we will treat it in accordance with this policy and applicable law.

How We Use Your Information

We use your personal information to operate our poker venue and restaurant, provide customer service, and improve our services. Specifically, we may use your information to:

• Process bookings for poker tables, card lounge sessions, poker lounge events, and restaurant reservations.
• Respond to enquiries and provide information about our poker nights and in-person poker activities.
• Send you updates about events, promotions, and changes to our services (only if you have opted in).
• Improve our website and services by analysing usage patterns.
• Comply with legal obligations and enforce our terms and conditions.

We do not use your information for unrelated marketing without your consent.

Under the Privacy Act 1988 (Cth), we process personal information based on your consent, the necessity to perform a contract (such as a booking), or our legitimate business interests, provided they do not override your privacy rights. You may withdraw consent at any time by contacting us.

Disclosure of Information

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, booking platforms, email service providers, and website analytics providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us. Examples include payment gateways for restaurant transactions and booking systems for poker nights. We do not sell your personal information to third parties.

Legal Disclosures

We may disclose your personal information if required by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. This includes responding to lawful requests from Australian authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction. We will notify you if your information becomes subject to a different privacy policy.

Data Storage and Security

Storage Practices

Personal information is stored securely on servers located in Australia or in jurisdictions with comparable data protection standards. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Booking records may be retained for a reasonable period to manage reservations and comply with tax obligations. Website analytics data is typically retained for up to 26 months.

Security Measures

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Analytics

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our pages. Cookies are small text files stored on your device.

• Essential cookies are necessary for the website to function properly.
• Analytics cookies help us understand which pages are visited and how users navigate the site.
• You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality.

For more information, please see our Cookie Policy.

Analytics Services

We use third-party analytics services, such as Google Analytics, to collect aggregated information about website usage. These services may use cookies and collect data such as IP address, browser type, and pages visited. This information is used to improve our website and services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond to access requests within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.

Other Rights

Depending on your location, you may have additional rights, including:

• The right to request deletion of your personal information.
• The right to object to or restrict certain processing activities.
• The right to data portability.
• The right to withdraw consent at any time.

Marketing Communications

If you have opted in to receive marketing communications, you can unsubscribe at any time by clicking the 'unsubscribe' link in any email or by contacting us directly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Material changes may be communicated via a notice on our website or by email if we have your contact details.